Help Center

Search our knowledgebase for answers to your questions

Shopping & Orders

Learn how to browse products, place orders, track shipments, and manage your purchase history.

8 articles

Returns & Refunds

Everything about our return policy, how to initiate returns, and refund processing times.

7 articles

Account Management

Set up your account, manage addresses, payment methods, and privacy settings.

4 articles

Payments & Billing

Payment options, billing issues, gift cards, and promotional codes explained.

4 articles

Getting Started as Vendor

Complete guide to registering as a vendor, setting up your shop, and understanding subscription plans.

4 articles

Product & Inventory Management

Add, edit, and manage products. Learn about bulk uploads, variants, inventory, and pricing strategies.

4 articles

Vendor Subscription & Billing

Understand vendor subscription plans, billing cycles, fees, commission rates, and payout schedules.

5 articles

Order Fulfillment & Shipping

Processing orders, shipping management, tracking, handling returns, and customer service.

4 articles

Getting Started as Manufacturer

Register as a manufacturer, verify credentials, understand B2B plans, and set up your production catalog.

4 articles

B2B Buyer Network & RFQ

Connect with verified B2B buyers, receive and respond to RFQs, and manage wholesale relationships.

4 articles

Production & B2B Order Management

Capacity planning, MOQs, lead times, quality certifications, production scheduling, and B2B order fulfillment.

4 articles

Manufacturer Subscriptions & Billing

B2B subscription plans, wholesale pricing strategies, billing cycles, and enterprise account management.

3 articles

Getting Started as Sales Rep

Join as a Sales Representative, understand the affiliate program, and start earning commissions by promoting vendor and manufacturer plans.

4 articles

Marketing Campaigns & Tools

Access pre-built campaigns, marketing materials, affiliate links, and learn effective promotion strategies.

4 articles

Earnings, Commissions & Payouts

Understand commission rates, calculate your earning potential, track payouts, and manage your affiliate income.

3 articles

Dashboard, Analytics & Growth

Navigate your Sales Rep dashboard, track performance metrics, analyze campaigns, and grow your affiliate business.

5 articles

RE Finance Program

Learn about the RE Finance Program offering working capital for U.S. vendors and manufacturers to grow their business, funded by RE financial services.

3 articles

Legal & Policies

Terms and conditions, privacy policies, and legal agreements for using the Robinson Empire platform.

1 article

RE Swift Membership

Learn about RE Swift premium membership: benefits, pricing, Swift Rewards, shipping perks, and how to manage your subscription.

7 articles