Efficient order processing keeps customers happy and your metrics strong.

Order Notifications

Receive instant notifications when orders are placed:

• Email notification
• Dashboard alert
• Mobile push notification (if app enabled)

Order Lifecycle

1. New Order

• Review order details
• Verify item availability
• Check shipping address validity
• Confirm payment received

2. Processing

• Pick items from inventory
• Inspect for quality
• Package securely
• Print packing slip

3. Ready to Ship

• Print shipping label
• Attach to package
• Mark as shipped in system

4. Shipped

• Customer receives tracking number
• Order status updates automatically
• Track delivery progress

5. Delivered

• Confirm delivery with customer
• Payout initiated after delivery confirmation

Processing Time Requirements

• Maximum processing time: 3 business days
• Recommended: Ship within 24-48 hours
• Update customers if delays occur
• Late shipments affect your seller metrics

Order Dashboard

Access all orders from your vendor dashboard:

• Filter by status (New, Processing, Shipped, etc.)
• Search by order number or customer name
• Bulk actions for efficiency
• Export order data

Handling Out-of-Stock Items

If an item sells but is out of stock:

1. Contact customer immediately
2. Offer alternatives or refund
3. Update inventory to prevent future issues
4. Cancel order if no resolution possible

Order Notes

Add internal notes to orders:

• Special customer requests
• Packaging instructions
• Follow-up reminders
• Team communication

Order Status Updates

Keep customers informed:

• Update status promptly
• Communicate delays
• Provide tracking numbers
• Confirm delivery