Connect your Robinson Empire account with Shopify to streamline your operations.

What is Shopify Integration?

Shopify integration allows you to:

• Sync products between platforms
• Import orders from Shopify
• Manage inventory across both platforms
• Streamline fulfillment

Integration Levels by Plan

Vendor Plans:

Plan	Integration Level
Bronze	[ ] Not included
Silver	1-way import (Shopify -> Robinson Empire)
Gold	Full 2-way sync

Manufacturer Plans:

Plan	Integration Level
Bronze	[ ] Not included
Silver	Order sync only
Gold	Full integration

Setting Up Integration

Step 1: Connect Your Shopify Store

1. Go to Settings > Integrations
2. Click "Connect Shopify"
3. Enter your Shopify store URL
4. Log into Shopify and authorize connection

Step 2: Configure Sync Settings

Choose what to sync:

• Products
• Orders
• Inventory
• Customers

Step 3: Map Data Fields

Ensure data maps correctly:

• Product categories
• Inventory locations
• Shipping settings
• Tax settings

1-Way Import (Silver Plan)

What Syncs:

• Products from Shopify to Robinson Empire
• Product images
• Descriptions
• Pricing

What Doesn't Sync:

• Inventory updates back to Shopify
• Orders from Robinson Empire to Shopify
• Customer data

Use Case:

Import your existing Shopify catalog to quickly list products on Robinson Empire.

Full 2-Way Sync (Gold Plan)

What Syncs:

• Products: Both directions
• Inventory: Real-time updates
• Orders: Import from Shopify, fulfill from either platform
• Customers: Shared customer data

Benefits:

• Single inventory count across platforms
• Unified order management
• Consistent customer experience
• Reduced manual work

Managing Inventory Sync

Sync Options:

• Real-time: Instant updates (recommended)
• Scheduled: Updates every X minutes
• Manual: Update on demand

Conflict Resolution:

When inventory differs:

• Use Robinson Empire as master
• Use Shopify as master
• Use most recent update

Order Fulfillment

Orders from Shopify:

• Appear in your Robinson Empire dashboard
• Fulfill through Robinson Empire
• Tracking syncs back to Shopify

Orders from Robinson Empire:

• Sync to Shopify (Gold plan)
• Unified fulfillment process
• Consistent customer communication

Troubleshooting

Common Issues:

Products not syncing:

• Check API connection
• Verify product meets requirements
• Check error logs

Inventory discrepancies:

• Force manual sync
• Check sync settings
• Verify master system setting

Orders not importing:

• Check order status filters
• Verify payment received
• Check Shopify webhook status

Best Practices

[x] Test sync with a few products first

[x] Monitor sync logs regularly

[x] Keep product SKUs consistent

[x] Back up data before major syncs

[x] Train team on both platforms

[x] Set up alerts for sync failures

Disconnecting

To disconnect:

1. Go to Settings > Integrations
2. Click "Disconnect Shopify"
3. Choose to keep or remove imported data
4. Confirm disconnection

Support

For integration support:

• Check integration status page
• Review error logs
• Contact support with specific error messages
• Include screenshots when reporting issues