Understanding Billing
Learn how billing works on Robinson Empire:
When You Are Charged
- Credit/Debit Cards: Charged when order is placed
- PayPal: Charged when order is placed
- Gift Cards: Deducted when order is placed
- B2B Orders: May have Net 30/60/90 terms
What Appears on Your Statement
Transactions appear as:
- ROBINSON EMPIRE or REMPRE*ONLINE
- Amount charged
- Date of transaction
International Orders
For international purchases:
- Currency conversion rates apply
- Your bank may charge foreign transaction fees
- Import duties and taxes may be charged by your country
Failed Payments
If your payment fails:
- Check card expiration date
- Verify sufficient funds
- Confirm billing address matches card
- Try a different payment method
- Contact your bank if issues persist
Pre-Authorizations
- Some orders show as "pending" initially
- This is a pre-authorization hold
- Final charge occurs when order ships
- Holds typically release within 3-5 business days
Refunds to Cards
- Refunds go to original payment method
- Processing time: 5-10 business days
- May appear as separate transaction
- Contact bank if refund not received after 14 days
Tax Calculation
Sales tax is calculated based on:
- Shipping address
- Product category
- Local tax laws
- Tax-exempt status (for qualified organizations)