# Understanding Order Statuses

Here is a comprehensive guide to understanding your order status:

## Order Status Breakdown

### Pending
Your order has been received but not yet processed by the vendor. This usually takes 1-2 business days.

### Processing
The vendor is preparing your order for shipment. This includes picking, packing, and labeling your items.

### Shipped
Your order has been dispatched from the vendor facility. You will receive a tracking number via email.

### In Transit
Your package is moving through the shipping network toward your delivery address.

### Out for Delivery
Your package is on the delivery truck and will arrive today.

### Delivered
Your package has been delivered to the specified address. Check with household members or neighbors if you cannot locate it.

### Exception
There is an issue with delivery (address problem, weather delay, etc.). Contact support for assistance.

### Cancelled
The order has been cancelled. Refunds are processed within 5-7 business days.

### Returned
The item has been returned to the vendor. Check your email for return confirmation and refund details.

## B2B Orders (For Business Customers)

B2B orders have additional statuses:
- **Quotation Requested**: Waiting for manufacturer quote
- **Quotation Received**: Quote available for review
- **Quotation Approved**: Order proceeding to production
- **In Production**: Manufacturing in progress
- **Quality Check**: Products undergoing quality inspection