Understanding Order Statuses
Here is a comprehensive guide to understanding your order status:
Order Status Breakdown
Pending
Your order has been received but not yet processed by the vendor. This usually takes 1-2 business days.Processing
The vendor is preparing your order for shipment. This includes picking, packing, and labeling your items.Shipped
Your order has been dispatched from the vendor facility. You will receive a tracking number via email.In Transit
Your package is moving through the shipping network toward your delivery address.Out for Delivery
Your package is on the delivery truck and will arrive today.Delivered
Your package has been delivered to the specified address. Check with household members or neighbors if you cannot locate it.Exception
There is an issue with delivery (address problem, weather delay, etc.). Contact support for assistance.Cancelled
The order has been cancelled. Refunds are processed within 5-7 business days.Returned
The item has been returned to the vendor. Check your email for return confirmation and refund details.B2B Orders (For Business Customers)
B2B orders have additional statuses:
- Quotation Requested: Waiting for manufacturer quote
- Quotation Received: Quote available for review
- Quotation Approved: Order proceeding to production
- In Production: Manufacturing in progress
- Quality Check: Products undergoing quality inspection