Return Policy Overview
Robinson Empire offers a customer-friendly return policy. Here are the key details:
Standard Return Window
- Most items: Can be returned within 30 days of delivery
- Items must be: Unused and in original packaging
- Exceptions: Certain categories may have different policies
Eligible Items for Return
[x] Unworn clothing with tags attached
[x] Unused electronics in original packaging
[x] Unopened beauty and personal care products
[x] Home goods in original condition
[x] Books and media in original condition
Non-Returnable Items
[ ] Intimate apparel (for hygiene reasons)
[ ] Perishable goods (food, flowers)
[ ] Customized or personalized items
[ ] Digital products and gift cards
[ ] Items marked as "Final Sale"
[ ] Hazardous materials
Refund Methods
| Method | Processing Time |
|---|---|
| Original payment method | 5-7 business days |
| Store credit | Immediate upon approval |
| Exchange | Ships after return received |
Return Shipping
- Free returns: On defective or incorrect items
- Customer pays: Return shipping for change of mind returns
- Vendor benefit: Some vendors offer free return shipping
Processing Timeline
- Return delivered to vendor: 3-7 business days
- Vendor inspection: 1-2 business days
- Refund processing: 1-2 business days
- Total: 5-10 business days from shipment