# Return Policy Overview

Robinson Empire offers a customer-friendly return policy. Here are the key details:

## Standard Return Window

- **Most items**: Can be returned within **30 days** of delivery
- **Items must be**: Unused and in original packaging
- **Exceptions**: Certain categories may have different policies

## Eligible Items for Return

✅ Unworn clothing with tags attached
✅ Unused electronics in original packaging
✅ Unopened beauty and personal care products
✅ Home goods in original condition
✅ Books and media in original condition

## Non-Returnable Items

❌ Intimate apparel (for hygiene reasons)
❌ Perishable goods (food, flowers)
❌ Customized or personalized items
❌ Digital products and gift cards
❌ Items marked as "Final Sale"
❌ Hazardous materials

## Refund Methods

| Method | Processing Time |
|--------|-----------------|
| Original payment method | 5-7 business days |
| Store credit | Immediate upon approval |
| Exchange | Ships after return received |

## Return Shipping

- **Free returns**: On defective or incorrect items
- **Customer pays**: Return shipping for change of mind returns
- **Vendor benefit**: Some vendors offer free return shipping

## Processing Timeline

1. Return delivered to vendor: **3-7 business days**
2. Vendor inspection: **1-2 business days**
3. Refund processing: **1-2 business days**
4. **Total**: 5-10 business days from shipment