Robinson Empire FAQ

What is Robinson Empire?
E-commerce platform connecting customers with trusted vendors worldwide.

What can I shop for?
Fashion, beauty, sports, fishing, health, kids, pets, books, home DIY, electronics, office supplies, music, gaming, and more.

What are your target markets?
Global - serves customers and vendors worldwide.

Why sell on Robinson Empire?
Simple, cost-effective way to sell online. Platform shows products to millions of customers. No advertising needed.

Can I list my products?
Yes. Once account is verified, you can list products immediately. Some categories need approval.

What products are prohibited?
Prescription drugs, explicit materials, political items, illegal goods, counterfeit products.

How do I add inventory?
Use Add Product feature or upload Excel file for bulk listings.

How do I become a vendor?
Visit Vendor Page, sign up with business email. Need business info, credit card, phone number, tax ID, identification documents.

When can I access my store?
Anytime - cloud-based platform accessible from anywhere with internet.

How do I get paid?
Direct bank transfer within 15 business days. Must provide valid bank account details. No credit cards or PayPal.

How will I know about sales?
Instant notifications via email, SMS, or both.

How much does shipping cost?
Based on weight, size, destination, speed, and logistics provider. Added to vendor account after order.

Who handles shipping?
Vendors handle all shipping, packaging, delivery, returns, and customer service.

Pricing Plans
Bronze 199 dollars per year after 6 month free trial - 150 products
Silver 299 dollars per year after 30 day free trial - 250 products
Gold 399 dollars per year after 30 day free trial - unlimited products

When do charges start?
After free trial expires. Annual billing only.

Can I change plans?
Only at end of yearly subscription period.

What payment methods accepted?
Visa, Mastercard, American Express, Discover, regional providers.

What currency?
All billing in US Dollars.

Do you offer refunds?
No refunds. Use free trial to evaluate platform first.

What is Membership Wallet Reward Program?
Customer loyalty program with points, discounts, early access to sales, member pricing.

Are transactions secure?
Yes. Bank-level security with SSL encryption, PCI DSS compliance, HTTPS protocols.

Are there setup or transaction fees?
No hidden fees. Only annual subscription fee.

How do I close my vendor account?
Submit closure request through dashboard. First cancel listings, resolve transactions, withdraw balance, download records.