Robinson Empire E-Commerce Delivery & Shipping Policy

USA Delivery Guidelines & Vendor Responsibilities

Overview

RobinsonEmpire.com operates as an online marketplace connecting vendors with customers across the United States. As the policy holder, RobinsonEmpire.com facilitates the platform for transactions but does not engage in any physical handling, warehousing, shipping, or returns. All shipping, delivery, and return-related inquiries must be handled directly by the vendor from whom the customer has purchased.

Shipping Company & Method

Vendors on RobinsonEmpire.com are responsible for selecting and managing their own shipping providers. The recommended national shipping carriers include but are not limited to:

UPS - United Parcel Service
FedEx - Federal Express
USPS - United States Postal Service
DHL eCommerce - International Delivery

Vendors are expected to use trackable and insured shipping methods to ensure secure and reliable delivery of goods.

Delivery Timeframe

Vendors must clearly communicate the following to customers:

Processing Time:
Estimated processing time from order to shipment (typically 1–3 business days).

Shipping Time:
Delivery timeframe based on chosen method and carrier (typically:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
Overnight Shipping: 1 business day, where applicable

Shipping times must be disclosed on the product page or vendor storefront.

Shipping Fees

Shipping fees are determined solely by the vendor and must be transparently listed during checkout. Vendors may offer:

Flat-rate shipping
Free shipping
Calculated real-time rates based on carrier pricing

All fees collected for shipping are the responsibility and property of the vendor. RobinsonEmpire.com does not participate in or profit from shipping charges.

Returns and Handling

RobinsonEmpire.com does not accept returns, does not store or manage inventory, and does not handle product exchanges or customer claims related to delivery. All returns and customer service inquiries related to shipping or product dissatisfaction must be directed to the vendor.

Each vendor must establish and display their Return & Refund Policy prominently within their vendor portal.

Vendor Requirements & Responsibilities

All vendors on RobinsonEmpire.com must agree to the following conditions:

1. Inventory Ownership
Vendors maintain full ownership and control of inventory. RobinsonEmpire.com does not provide warehouse storage or product fulfillment services.

2. Shipping Accountability
Vendors are solely responsible for:
Selecting reliable carriers
Ensuring timely dispatch
Managing lost, delayed, or damaged packages

3. Tracking Information
Vendors must provide tracking numbers to customers once the product has shipped. A copy of the tracking number must also be uploaded to the RobinsonEmpire.com order dashboard.

4. Compliance
Vendors must comply with all relevant U.S. shipping regulations, including state and federal shipping restrictions, labeling laws, and carrier-specific guidelines.

5. Transparent Communication
Vendors are required to maintain clear and responsive communication with customers regarding delivery status and concerns.

RobinsonEmpire.com Liability Disclaimer

RobinsonEmpire.com is not liable for:

Delays in shipping
Lost or damaged items
Shipping fee disputes
Returns - All disputes are settled by Robinson Empire LLC
Customs holds or issues (for international vendors shipping to the USA)

All such matters are to be resolved directly between the vendor and the customer.

Acknowledgment & Enforcement

By registering as a vendor on RobinsonEmpire.com, you acknowledge and agree to all terms in this Delivery & Shipping Policy. Failure to comply with these standards may result in suspension or termination of your vendor account without refund.

For any policy violation reports, please contact: support@robinsonempire.com

Quick Reference Guide

Processing: 1-3 business days
Standard: 3-7 business days
Expedited: 1-3 business days
Overnight: 1 business day
Tracking: Required for all shipments
Responsibility: Vendor handles all shipping

Supported Shipping Carriers

UPS: Ground, Air, Express services
FedEx: Ground, Express, Overnight options
USPS: Priority, Express, Ground services
DHL: eCommerce and Express delivery

Important Notes

RobinsonEmpire.com is a marketplace platform only
We do not handle inventory or fulfillment
All shipping issues are handled vendor-to-customer
Tracking numbers are mandatory for all shipments
US shipping regulation compliance required