# Understanding Billing

Learn how billing works on Robinson Empire:

## When You Are Charged

- **Credit/Debit Cards**: Charged when order is placed
- **PayPal**: Charged when order is placed
- **Gift Cards**: Deducted when order is placed
- **B2B Orders**: May have Net 30/60/90 terms

## What Appears on Your Statement

Transactions appear as:
- **ROBINSON EMPIRE** or **REMPRE*ONLINE**
- Amount charged
- Date of transaction

## International Orders

For international purchases:
- Currency conversion rates apply
- Your bank may charge foreign transaction fees
- Import duties and taxes may be charged by your country

## Failed Payments

If your payment fails:
1. Check card expiration date
2. Verify sufficient funds
3. Confirm billing address matches card
4. Try a different payment method
5. Contact your bank if issues persist

## Pre-Authorizations

- Some orders show as "pending" initially
- This is a pre-authorization hold
- Final charge occurs when order ships
- Holds typically release within 3-5 business days

## Refunds to Cards

- Refunds go to original payment method
- Processing time: 5-10 business days
- May appear as separate transaction
- Contact bank if refund not received after 14 days

## Tax Calculation

Sales tax is calculated based on:
- Shipping address
- Product category
- Local tax laws
- Tax-exempt status (for qualified organizations)