# Managing Returns as a Vendor

Handle returns professionally to maintain good customer relationships.

## Return Policy Requirements

Robinson Empire requires a minimum **7-day return policy**. You can offer more generous terms.

## Return Process

### When a Customer Requests a Return:

1. **Review the request**
- Check reason for return
- Verify within return window
- Confirm item condition requirements

2. **Approve or deny**
- Approve if meets policy criteria
- Deny with explanation if outside policy
- Communicate decision promptly

3. **Provide return instructions**
- Return address
- Packaging requirements
- Shipping method (prepaid label or customer-paid)

4. **Receive and inspect**
- Verify item received
- Check condition
- Confirm all parts included

5. **Process refund**
- Issue refund to original payment
- Or provide store credit
- Update order status

## Return Shipping

### Free Returns:
- For defective or incorrect items
- Builds customer trust
- Cost of doing business

### Customer-Paid Returns:
- For change of mind returns
- Common practice
- Clearly state in policy

## Common Return Reasons

| Reason | Action |
|--------|--------|
| Defective | Accept, full refund |
| Wrong item sent | Accept, full refund + apology |
| Not as described | Accept, review listing accuracy |
| Size/fit issue | Accept if unworn with tags |
| Changed mind | Per your policy |

## Reducing Returns

📸 Accurate product photos
📝 Detailed descriptions
📏 Include size charts
❓ Answer questions promptly
⭐ Show customer reviews
📦 Package to prevent damage

## Return Rate Metrics

Monitor your return rate:
- Industry average: 20-30%
- High return rate: Review listings
- Quality issues: Address with suppliers

## Restocking Fees

You may charge restocking fees for:
- Opened electronics
- Missing packaging
- Condition issues

Must be clearly stated in your return policy.

## Exchanges

Process exchanges by:
1. Receiving returned item
2. Issuing store credit or refund
3. Customer places new order
4. Ship replacement item