# Managing B2B Orders

B2B orders have unique requirements compared to retail orders.

## B2B Order Lifecycle

### 1. Quotation Phase
- Receive RFQ from buyer
- Submit detailed quote
- Negotiate terms if needed
- Quote accepted → Order created

### 2. Order Confirmation
- Review order details
- Confirm production capacity
- Verify materials availability
- Send order confirmation

### 3. Production Phase
- Order raw materials
- Begin production
- Quality control checkpoints
- Update buyer on progress

### 4. Quality Control
- Inspect finished products
- Conduct testing if required
- Prepare quality certificates
- Package for shipment

### 5. Shipping
- Arrange freight/logistics
- Complete customs documentation
- Provide tracking information
- Confirm delivery

### 6. Post-Delivery
- Follow up with buyer
- Handle any issues
- Request feedback
- Maintain relationship

## B2B Order Statuses

| Status | Description |
|--------|-------------|
| Quotation Requested | Awaiting your quote |
| Quotation Sent | Quote submitted |
| Quotation Approved | Ready to proceed |
| In Production | Manufacturing in progress |
| Quality Check | QC inspection |
| Ready to Ship | Awaiting shipment |
| Shipped | In transit |
| Delivered | Order complete |

## Communication During Production

Keep buyers informed:
- Weekly progress updates
- Milestone notifications
- Any delays or issues
- Quality checkpoint results
- Shipping updates

## Handling Changes

### Change Requests:
- Evaluate impact on timeline and cost
- Document all changes
- Get written approval
- Update order details

### Rush Orders:
- Assess feasibility
- May incur rush fees
- Communicate clearly with buyer
- Prioritize production

## B2B Payment Terms

Common payment structures:
- **Net 30/60/90**: Pay within 30/60/90 days
- **50/50**: 50% deposit, 50% on delivery
- **100% upfront**: Full payment before production
- **Letter of Credit**: Bank-guaranteed payment
- **Escrow**: Secure third-party holding

## Production Planning

Use the production calendar to:
- Schedule new orders
- Identify available capacity
- Avoid overcommitting
- Plan for seasonal demand
- Coordinate with suppliers

## Quality Assurance

Maintain quality standards:
- Document QC processes
- Take photos during production
- Provide inspection reports
- Keep samples on file
- Track defect rates