# How to Initiate a Return

Initiating a return is easy. Follow these steps:

## Step 1: Access Your Order

1. Log into your Robinson Empire account
2. Navigate to **"My Orders"**
3. Find the order containing the item you want to return
4. Click **"Return Item"**

## Step 2: Select Return Reason

Choose from the following options:
- Item defective or damaged
- Wrong item received
- Item not as described
- Changed mind
- Size/fit issue
- Arrived too late
- No longer needed

## Step 3: Choose Refund Method

- Refund to original payment
- Store credit (faster)
- Exchange (if available)

## Step 4: Print Return Label

- For eligible returns, print the prepaid return label
- If return shipping is customer-paid, use your preferred carrier
- Ensure you have a tracking number for your records

## Step 5: Package Your Return

- Include all original packaging, tags, and accessories
- Place the item securely in a shipping box
- Attach the return label to the outside
- Include the packing slip or note with order number

## Step 6: Ship the Return

- Drop off at designated carrier location
- Keep your tracking number
- Monitor return status in your account

## After Return is Shipped

You will receive email confirmation once your return is processed. Check your account for real-time updates.